So Your Phone Was Stolen – Now What?

Learn how to proactively protect the sensitive information on your phone.

Quick Answer: Before any theft occurs, be sure to download a phone-tracking app, set a strong password on your phone, and back all the phone’s data up. In the event a theft occurs, contact Straight Talk, activate the phone-tracking app, and consider alerting the police.

You guard your phone against damage and always keep a close eye on it. But what happens if your phone is stolen? While it's likely that you may never face this problem, it's always best to be prepared. Fortunately, there are steps you can take to be proactive and protect yourself should theft occur.

Smartphone in front of a world map

Before the theft
  1. Download a phone-tracking app. These apps are indispensable if you think you’ll ever be at risk for theft. Once installed, most tracking apps allow you to locate the device by accessing the app’s website on a computer or another device. You’ll simply have to input your account or phone information, so it knows the specific device you’re looking for.
  2. Set a strong password. Whether you’re using a pin or a pattern, be sure that your phone’s security system is reliable enough that it won’t be easily cracked.
  3. Back everything up. If you end up losing your phone for good, you’ll have lost all of your beloved photos and videos, too. Back these up frequently to ensure that, in the worst-case scenario, you won’t be without any essential content.
After the theft

In the event that your phone does get stolen, be sure to contact Straight Talk and activate your phone-tracking app.

  1. Contact Straight Talk. If you think your phone has been stolen, begin by calling our Customer Care Center at 1-877-430-CELL as soon as possible. We’ll see what we can do to help.
  2. Activate your phone-tracking app. With a little luck, you’ll be able to locate and pursue your lost device. Plus, many of these apps include features that allow you to remotely reset your phone and erase its content. This might be a good choice if you’re worried about the thief accessing sensitive information.
  3. Alert the police. If you’ve determined that you can’t find the device on your own, contacting law enforcement is a good next step. They may not be able to help you recover the phone, but the report could come in handy if the situation necessitates a credit freeze.

Unable to find your phone? Don’t worry – browse Straight Talk’s selection of affordable devices, and you’ll be back in business in no time.